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Privacy Policy

Effective Date: December 11, 2023

Welcome to Sharp Grab Inc. Our commitment to your privacy is paramount. This Privacy
Policy is designed to inform you about how we manage the personal information of all
who interact with our services – be it as users, partners, or independent contractors
involved in delivery. This policy encompasses data collection and handling across our
website (www.sharpgrab.com), our mobile applications, and other digital platforms
that link to this policy. This also includes all forms of communication, both digital and
traditional, that you may have with us.


When you engage with Sharp Grab's services, you implicitly agree to the terms and
conditions and the practices described in this policy. If you find any aspect of our
policy or terms disagreeable, we advise against using our services. Our services
continually evolve, and we reserve the right to modify this policy as necessary, without
prior notice. Significant changes to our data handling processes will be communicated
in advance of their implementation. By continuing to use our services after these
changes, you accept the revised terms.


Our collection of personal data encompasses various categories. This includes, but is
not limited to, user profile information such as names and contact details, biometric
data for age verification processes, specifics of your orders, technical data about your
devices and internet usage, and location information to enhance service delivery. We
may also gather data related to referrals and gifts, along with information from social
networks and other external sources.


In alignment with our commitment to adhere to Canadian privacy laws, including the
Personal Information Protection and Electronic Documents Act (PIPEDA) and
applicable provincial legislations, Sharp Grab ensures the protection and proper
handling of personal information across all our operations. Recognizing Canada's
bilingual heritage, we provide users the option to interact with our services in both
official languages, English and French. In accordance with these laws, we uphold the
rights of our users to access, rectify, and control their personal data. This includes the
explicit consent we obtain for data collection, use, and disclosure, along with the
means for users to withdraw this consent at any time.
Should data be processed or stored outside Canada, we ensure it receives a
comparable level of protection, and users are duly informed about these practices.
We are dedicated to responding promptly, within 30 days, to user requests regarding

their personal information and ensure a transparent complaint resolution process. This
includes a pathway to escalate concerns to the Privacy Commissioner of Canada if
users are dissatisfied with our response. For marketing communications, we adhere
strictly to Canada’s anti-spam legislation (CASL), providing clear opt-in and opt-out
options to respect user preferences. Our data security measures are robust, and in the
event of a data breach, we are committed to timely notification to affected individuals
and relevant authorities, as mandated by Canadian regulations.
Sharp Grab has appointed a Privacy Officer to oversee privacy compliance and to
serve as a point of contact for privacy-related inquiries. Additionally, we are cautious
about children’s privacy and have measures in place to prevent the unintended
collection of data from children under the age of 13. Our Privacy Policy is a living
document and may be updated to reflect new legal requirements and changes in
how we manage personal information. We encourage our users to review this policy
periodically to stay informed about how we protect their personal information
The utilization of this information is multifaceted. Primarily, it enables us to provide and
enhance our services, tailor user experiences, communicate effectively about orders
and promotions, and maintain the security and integrity of our accounts and network.
Additionally, it helps us comply with legal obligations and enforce our terms and
policies.


We may share your personal data with various parties, including service providers,
delivery partners, and merchants to facilitate order processing and delivery. In some
instances, data sharing may extend to affiliates and third parties for operational
purposes or as necessitated by law. Data may also be shared in the context of business
transfers or mergers.


Our use of cookies and similar tracking technologies serves to improve our services,
personalize your experience, and analyze site usage. While we implement robust
security measures to safeguard your personal data, absolute security cannot be
guaranteed. We encourage users to also take precautions to protect their personal
data.


We will retain your personal information as long as necessary for service provision, legal
compliance, and upholding our agreements. It is important to note that our services
may contain links to third-party sites, a n d interaction with social media platforms; these
entities operate under their own privacy policies.
Our services are not designed for children under the age of 13, and we do not
knowingly collect information from this demographic. We empower users with certain

rights regarding their personal data, including access, deletion, and rectification,
which can be exercised through our provided channels.
For users outside our base region, be aware that your data will be transferred and
processed in Canada or other countries where we operate. If you have any queries or
concerns regarding our privacy practices, please contact us through the following
channels:
Data Deletion
At any time after registration, should you wish to delete your data from Sharpgrab, please send an email at contact@sharpgrab.com and that is all. We shall delete your account data from Sharpgrab.

Email: contact@sharpgrab.com